JOPLIN, Mo. – The City of Joplin notifies more people affected by a cyber security incident. They say someone accessed its network files.
In July 2021, the City started investigating unobtained access into its computer system. It caused a temporary outage affecting phones, computer servers and online applications.
Officials hired a cybersecurity firm and law enforcement to help look into the incident. They also restored operations.
Files affected in Cyber Security Incident
Investigators determined that an unauthorized person got access to its systems between July 2 and July 6, 2021, and took some files out of its network.
Employer-Sponsored Health Plan Files
On July 10, 2021, they found that some accessed files relating to The City’s employer-sponsored health plan. The City of Joplin reviewed those files and “began mailing letters to affected individuals on September 8, 2021.” That’s according to a statement released today by the City of Joplin.
The release continued, “The City’s ongoing investigation identified additional health plan files that may have been accessed by the unauthorized person. These files contained Social Security numbers and health insurance information for members enrolled between 2015 and 2020.”
The City arranged for affected health plan enrollees to get a complimentary membership to identity monitoring services. Those services are through Kroll at no cost for one year. It includes Credit Monitoring, Fraud Consultation and Identity Theft Restoration.
Residents Sewer Bill Files
The City states it also determined the involved files included some resident information. Residents of Joplin and Duquesne who paid their sewer bills via check between 2013 and 2021.
The information, according to the City, includes certain individuals’ names and checking account information for the account used to pay the sewer bills.
Recommendation to Residents
The City recommends all residents whose information may be involved be vigilant for incidents of fraud or identity theft. They urge you to review account statements and free credit reports for any unauthorized activity, and report such activity to the appropriate law enforcement agency.
“The City sincerely regrets that this incident occurred and apologizes for any inconvenience or concern. To help prevent something like this from happening again, the City is continuing to take steps to enhance its existing security protocols.”
If you have a question about this incident, the City opened a dedicated call center: 1-855-651-2613. You can call Monday through Friday from 8:00 am to 5:30 pm.