Joplin residents asked to fill out fire department survey

PRESS RELEASE:

Fire Dept. asks citizens to participate in survey about services and response
The Joplin Fire Department was established in the fall of 1882. Since that time, many changes have occurred within the fire department in relation to equipment, training procedures, structures, and other fields in the fire service.

Recently, the department provided their 2020 year-end report focusing on cumulative statistics of the crews’ services and responses, noting 8,413 requests for assistance with an average of 23 responses a day.

“The department is committed to providing quality and efficient service to the citizens and we are always looking to continuously improve the service we provide daily,” said Fire Chief Jim Furgerson. “As part of this process we have begun a Strategic Planning process and we would like our citizens input by taking the survey listed below.”

The community survey can be found at https://www.surveymonkey.com/r/PMN2VMF . It is estimated to take less than five minutes to complete.

“We are proud to serve our citizens and would appreciate hearing from them on how we are doing and areas that may need improvement. This data will provide insight how we can continue to grow in our service and operations.”

Once the surveys have been received by the department’s allied stakeholders, citizens, and fire fighters, they will begin defining strategic initiatives and complete a SWOT analysis (Strength, Weakness, Opportunities and Threats) to identify areas we need to improve.

Chief Furgerson encourages the public to complete the survey by February 19, 2021