BBB Tips: Robocalls Persist Through COVID-19 Pandemic
St. Louis, Mo., Sept. 16, 2020 – The coronavirus (COVID-19) pandemic has affected many areas of society this year, but it hasn’t put an end to scammers trying to contact you through the telephone.
If you answer your phone and hear a recorded message instead of a live voice on the other end, it’s a robocall. While schools, trash collection services, politicians and nonprofits can and frequently do employ robocalls, other pre-recorded messages of this kind often try to sell the listener on something. If you haven’t given a company permission to call you, then these marketing calls are likely illegal.
As detailed in a recent Better Business Bureau (BBB) study on government impostor scams, the frequency of robocalls placed from sources outside the United States has dropped thanks to enforcement measures by U.S. authorities. However, scammers are still using them in an attempt to defraud consumers.
A Quincy, Illinois, woman reported in August 2020 she was targeted by robocalls.
“I got three different robocalls from three different numbers, all claiming to be from Social Security,” the woman wrote in her report to BBB Scam Tracker. “(The robocall) said there was a problem with fraudulent activity on my Social Security Number and asked me to call back. I knew it was a scam and didn’t call back.”
Many types of recorded messages are allowed by law. Those include calls from charities or political candidates. Informational calls, like those from a doctor’s office, also are permitted.
“If you are receiving unwanted calls from businesses trying to sell you on something, it’s critical that you report them,” said Michelle L. Corey, BBB St. Louis president and CEO.
The Federal Trade Commission took nearly 1.5 million complaints from consumers last year about the National Do Not Call Registry. More than 1.1 million of the complaints were about robocalls.
How can you stop the flow of robocalls?
- Hang up the phone. If you answer the phone and hear a recorded pitch, just hang up. Some scammers may have an option to press a button to remove you from their calling list. Doing this could result in more calls.
- Block the number. Call-blocking technology can help you reduce the number of unwanted calls you receive. Research what options your phone carrier might offer.
- Report. Consumers are urged to report scam calls to the FTC and BBB Scam Tracker.