Access Family Care suspends all but emergency dental care, lays off 60 employees in southwest Missouri

This suspension of care is effective March 23, 2020.


JOPLIN, Mo. – Access Family Care suspends all elective, routine hygiene, and non-emergency dental procedures until further notice. This suspension of care is effective March 23, 2020.

Release from ACCESS Family Care Medical & Dental Clinics:

On March 18, 2020, the American Dental Association (ADA) issued guidance to Dental Practices across the United States, in response to the Covid-19 outbreak.  The ADA guidance suggests Dentists see patients only with urgent or emergent (emergency) dental issues.  The ADA guidance instructs Dentists to postpone all routine hygiene and non-emergency care.

ACCESS Family Care established a Team to review this guidance and the best interest of our customers.  This review led to the very difficult decision to suspend all elective, routine hygiene, and non-emergency dental procedures until the Centers for Disease Control and Prevention, ADA, and / or other regulatory bodies indicate it is responsible to reschedule patients.  This suspension of care is effective March 23, 2020.  We sincerely apologize to our customers as we know this will be a major inconvenience and gap in healthcare.

With great pain and heartache, this suspension of customer care has led ACCESS Family Care to layoff sixty (60) employees assigned to Dental Services and patient care.  We cannot express how hard we attempted to avoid this devastation to our Team.  Our Dental Care Team is one of the most caring and compassionate in the Nation.  Our Dental Team is the third largest Community Health Dental Team in the State of Missouri.  They serve with empathy and compassion every day.  They love their patients.

ACCESS Family Care is hopeful the ADA guidance, pandemic conditions, and economic climate quickly recover.  We are hopeful to recall as many or all of our laid off Team, as soon as possible.

We will maintain a small Dental Team, at each of our Dental Clinics, to see urgent and emergent (emergency) patients, those with pain and swelling.  Patients may email, or visit our website at to request an emergency appointment.

ACCESS Family Care (ACCESS), was founded in 1996 as a Federally Qualified Health Center (FQHC) for the purpose of increasing access to primary health care for those who lack medical insurance coverage. As an FQHC, ACCESS receives a 330 Federal grant from the Bureau of Primary Health Care designed to offset the expenses associated with providing sliding fee discounts to patients who demonstrate economic need.

ACCESS Family Care is headquartered in Neosho, Missouri, with Medical and Dental Clinics in Joplin, Neosho, Anderson, and Cassville; Medical Clinics in Lamar and Aurora; and a Dental Clinic in Carthage.  ACCESS Family Care served more than 26,000 patients in extreme southwest Missouri, in 2019.

Access Family Care In Joplin, Missouri Makes Changes To Mitigate The Spread Of Coronavirus